At Alex Poole Media, we specialise in a diverse range of photography and videography services tailored to fit any budget and need. Our expertise spans across various industries including fashion, automotive, music, art, food, and more. Whether you require high-quality visuals for promotional materials, product photography, event coverage, or creative content creation, we have the skills and equipment to deliver exceptional results. Our team is committed to understanding your unique vision and bringing it to life through stunning imagery and engaging videos. No matter the scale of your project, we strive to provide personalised service that exceeds your expectations. Trust Alex Poole Media as your go-to media company for all your photography and videography needs.

At Alex Poole Media, our deposit policy is designed to ensure both parties are protected and commitments are honoured. Generally, deposits are non-refundable as they secure the booking of our services and cover initial costs such as scheduling, planning, and reserving equipment or locations. However, we understand that unforeseen circumstances may arise, and we are open to discussing refunds on a case-by-case basis. We value transparency and fairness in our business dealings, so we encourage open communication if there are any concerns regarding deposits or refunds. Rest assured, we strive to work with our clients to find mutually satisfactory solutions whenever possible.

At Alex Poole Media, we prioritise delivering high-quality finished products to our clients in a timely manner. Typically, we aim to complete and deliver your edits within a timeframe of 2 to 4 weeks from the date of the shoot or project completion. This allows us the necessary time to ensure attention to detail and maintain the highest standards of quality in our work.

Additionally, for clients who require expedited delivery, we offer a rush service option for an additional fee. With our rush service, your finished product can be ready within a 48-hour timeframe, ensuring a swift turnaround to meet urgent deadlines or time-sensitive projects.

Our goal is to accommodate your specific needs and deliver exceptional results efficiently, whether you opt for our standard turnaround time or choose to expedite the process with our rush service. We believe in providing flexibility and personalised service to ensure your satisfaction with the final product.

At Alex Poole Media, we understand that each client and project is unique, which is why we tailor our photography and videography services to meet your specific needs and budget. After an initial consultation where we discuss your requirements and project brief in detail, we provide a comprehensive quote based on the services agreed upon.

Our pricing structure takes into account factors such as the scope of work, duration of the project, equipment required, location logistics, and any additional services requested. Whether you're seeking commercial photography, event coverage, promotional videography, or any other creative media services, we work closely with you to ensure our quote aligns with your expectations and budget constraints.

Our commitment is to provide transparent and competitive pricing that reflects the value and quality of our work. By tailoring our services to your individual needs, we aim to deliver exceptional results that exceed your expectations while staying within your budgetary parameters. Contact us today to schedule a consultation and receive a personalised quote for your photography and videography needs.

At Alex Poole Media, we understand that unforeseen circumstances may arise, and we strive to accommodate our clients' needs with flexibility and fairness. Our cancellation and rescheduling policy is designed to balance the commitments of both parties and ensure a smooth process for all involved.

Cancellation Policy:

• Cancellations made within a certain timeframe before the scheduled shoot or project may result in forfeiture of the deposit, as it covers initial planning, scheduling, and preparations.

• We encourage clients to provide as much notice as possible if they need to cancel a booking, as this allows us to potentially fill the time slot with another project.

Rescheduling Policy:

• We understand that schedules can change, and we are happy to accommodate reasonable requests for rescheduling whenever possible.

• Clients are encouraged to reach out to us as soon as they become aware of the need to reschedule, and we will work together to find a new suitable date and time for the project.

• Rescheduling may be subject to availability, and we appreciate advance notice to ensure we can accommodate the new booking.

Our goal is to maintain open communication and a positive working relationship with our clients throughout the booking process. We believe in finding mutually satisfactory solutions in the event of cancellations or rescheduling, while also respecting the time and effort invested by both parties. If you have any questions or concerns about our cancellation/rescheduling policy, please don't hesitate to reach out to us directly.

At Alex Poole Media, we prioritize the security and preservation of your valuable footage. To ensure peace of mind and accessibility, we have a comprehensive backup policy in place.

For RAW Footage:

• We retain all RAW footage from your project for a period of up to 6 months after its completion.

• This allows for ample time in case you need additional edits, revisions, or access to the original footage for future projects.

For Edited Footage:

• All edited footage is securely stored on an online drive for up to 5 years.

• This ensures that your finalised content is safely preserved and readily accessible for future use, whether for archival purposes, re-edits, or distribution.

Our backup policy is designed to provide you with a reliable safeguard against data loss or unforeseen circumstances. We take pride in our commitment to protecting your creative assets and maintaining the integrity of your projects over time. If you have any specific concerns or requests regarding backup storage, please feel free to discuss them with us, and we will strive to accommodate your needs.

At Alex Poole Media, we strive to make the delivery of your final product as convenient and accessible as possible. Upon completion of your project, you will receive a single link to an online drive containing all your deliverables.

Here's how it works:

• Your files will be meticulously organised into folders with clear and descriptive names for easy navigation.

• We ensure that everything is properly labeled and arranged to facilitate seamless access to your content.

• The link provided will be open, meaning you can share it with anyone you choose, such as colleagues, collaborators, or clients.

• This streamlined delivery method allows you to conveniently access and distribute your media assets without any hassle.

Our goal is to provide you with a user-friendly and efficient means of accessing your final product, ensuring that you can easily utilize and share your content as needed. If you have any specific preferences or requirements regarding delivery, please let us know, and we will do our best to accommodate them.

At Alex Poole Media, we understand the importance of having access to RAW files for certain projects or future editing needs. We're happy to accommodate requests for RAW files, subject to our policy and agreement with clients.

Here's how it works:

• RAW files are typically available upon request, provided it's agreed upon in the initial contract or discussed during project planning.

• Depending on the terms agreed upon, there may be an additional fee associated with providing RAW files, as they often require more storage space and may involve extra processing time.

• We prioritise maintaining the integrity and quality of our work, so we may retain certain rights or restrictions on the use of RAW files to ensure they're used appropriately and in line with our professional standards.

If you have specific requirements or would like to discuss obtaining RAW files for your project, please let us know during the initial consultation or as soon as possible, and we'll work with you to find the best solution that meets your needs.